Salesforce has started using artificial intelligence tools within the company, leading to reduced hiring in particular fields while boosting recruitment in others. Robin Washington, the chief financial and operations officer, mentioned during an analyst call that implementing AI has played a role in lowering some hiring needs.
This year, AI has enabled the reassignment of 500 customer service roles, resulting in a cost saving of $50 million. The need for new software engineers and reporting analysts also has decreased, with current employees utilizing AI to improve efficiency.
Ironically, at the same time, Salesforce is ramping up hiring for sales positions to support its increasing AI products and services. According to chief revenue officer Miguel Milano, the company plans to increase its sales staff by 22%, building on its current workforce of about 13,000, amidst a total workforce of 76,453.
In comparison, many technology firms are also leveraging AI for a range of functions. Microsoft’s CEO Satya Nadella noted that about 30% of its new software code comes from AI, and Google’s CEO Sundar Pichai also reported a rise in AI-generated code. With Goldman Sachs grimly predicting that AI could displace 300 million jobs by 2030, companies like IBM are following a similar path to Salesforce, enhancing hiring in specific areas while letting go of others due to current AI efficiencies.
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