Zoom, the Videoconferencing company, has addressed concerns about its policy regarding the use of customer calls for training artificial intelligence (AI). A recent update to their terms of service indicated that customer video calls could be used for the development of AI models. However, Zoom’s Chief Product Officer clarified the policy in a blog post, saying that customer consent is required and that only telemetry, metadata and diagnostic data, not the actual content of calls, is used for training models. The terms of service have been updated a second time to emphasize that customer content is not utilized for training AI models.
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