In a recent address, Microsoft CEO Satya Nadella spoke of the remarkable potential of artificial intelligence (AI) to advance global progress and prosperity. As tech communities like Silicon Valley and Tel Aviv pioneer the ability to synthesize large data sets and create text, images, and more, AI is being leveraged by governments to enhance service delivery. This offers potential to improve the public experience in sectors such as health and education, as well as providing localized communication.
AI can serve as a “co-pilot” for public employees, allowing them to focus on more value-added and strategic aspects of their role. Singapore’s Government Technology Agency is taking advantage of the Azure OpenAI Service to complete routine tasks and free up time. This could help governments manage their budgets and maximize the impact of their workers.
Generative AI is also transforming the citizen interface. Integrated translation tools, such as Jugalbandi in the Indian state of Haryana, are allowing communities to understand government services and save users time. In India, AI4Bharat, an AI language facility located at the Indian Institute of Technology Madras, is aiming to extend the chatbot to domestic workers and garbage collectors.
In health and education, AI can help streamline class preparation and provide an automated tutor. In Taiwan, the CoolE Bot chatbot assesses students’ pronunciation, accuracy, and fluency in English. It is anticipated that this could assist Taiwan in becoming bilingual in Chinese and English by 2023.
There are concerns about the use of generative AI, which must be addressed to ensure ethics, privacy and data security. Laws and regulations must be applied and information must be provided about the AI models used. Governments should also strive for inclusivity by extending mobile broadband connectivity and use of personal devices.
Microsoft’s regional director of government affairs and public policy in Asia, Marcus Bartley Johns, has expressed optimism about the potential of generative AI to positively affect millions of people. AI is already here, and governments across Asia are recognizing the opportunities it provides.
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