For more than a year, Alaska’s courts have been working on an innovative generative AI chatbot named the Alaska Virtual Assistant (AVA), intended to help residents navigate the intricate probate process of transferring property after someone’s death.
What was meant to be a quick, AI-driven improvement in access to justice has turned into an extended, complicated process filled with setbacks and incorrect information. According to Aubrie Souza from the National Center for State Courts, the project was initially projected to take three months, but it has now taken over a year due to the necessary precautions involved in creating an accurate tool. Stacey Marz, the Alaska Court System’s administrative director, stressed the importance of achieving a high level of accuracy in this project, acknowledging that while perfection is unattainable, the chatbot must uphold elevated standards because of the risks associated with false information.
Despite the challenges in its development, AVA is expected to be released in late January. While Marz is hopeful about AVA’s potential to improve access to the probate system, she also remains realistic about the current limits of AI technology.
Jared Perlo is a fellow covering AI. He is supported by the Tarbell Center for AI Journalism, and his work is produced exclusively by NBC News.
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